Frequently Asked Questions
Common Pet Care Questions We Hear (and Our Answers!)
Why does my pet need an annual exam to keep getting flea & tick prevention?
Prescription parasite preventives are legally tied to an up-to-date doctor-patient relationship. A yearly physical exam helps ensure the product is still the safest and most effective choice—and that it isn’t masking any new skin or systemic issues.
Why does my dog need a heartworm test every year—and again if I miss even one monthly dose?
- Annual screening: The American Heartworm Society recommends yearly testing because it can take over six months after a mosquito bite for infection to appear on a test. Regular checks catch silent infections early. (source: dvm360.com)
- Missed dose testing: Even one late or missed dose creates a window where larvae can mature. Restarting prevention without testing first can trigger a dangerous reaction if heartworms are already present. (source: heartwormsociety.org)
Why isn’t my pet getting better after we’ve already tried treatments and dosage changes?
Some conditions respond slowly, and each pet’s metabolism is different. Rechecks allow us to monitor progress, adjust treatment earlier if needed, and rule out new factors that could be slowing recovery.
Since you’re walk-in only, when’s the best time to come in?
Traffic varies from day to day, so we can’t predict the “best” time. What we can promise is that we move each pet through as efficiently as good medicine allows. And for many clients, the freedom to come without an appointment means a shorter overall wait compared to fully booked clinics.
How quickly can prescription refills be ready for pickup?
Please allow 24 hours’ notice so we can verify exam dates, lab work, and dosage accuracy. In emergency situations, we’ll do everything possible to help sooner—just let us know when you call.
Why does my pet need an annual intestinal parasite (fecal) test?
Many intestinal parasites shed microscopic eggs or cysts before your pet shows symptoms—and some can be transmitted to humans. A yearly fecal test helps us detect these hidden risks early, protect your family, and provide targeted treatment. (source: capcvet.org)
Can you give vaccines or do an exam while I stay in my car?
Yes, curbside service is available in certain situations—such as for anxious pets, owners with mobility issues, or those who are immunocompromised. Call us upon arrival, and we’ll let you know what services can be performed outdoors.
Why can’t I speak directly with a veterinarian when I call during business hours?
We spend much of the day in surgery or caring for patients, so while we may not be available right away, another team member may return your call to help as quickly as possible. If we’re already treating your pet for a chronic or lifelong condition, we’ll return your call on the next business day (usually within 24 hours). For all other concerns, the best way to help your pet is an in-person visit—because pets can’t tell us what’s wrong, an exam and testing are often needed to find the cause and get them feeling better.
Why do I need to bring my pet back for a recheck?
Follow-up visits help confirm that treatment is working, catch any side effects early, and give us a chance to answer new questions. Skipping rechecks may delay recovery or miss developing complications.
Why do some prescription refills require an exam or lab work first?
Ongoing monitoring ensures that long-term medications remain safe and effective. It allows us to verify your pet’s current weight for accurate dosing and determine whether the treatment plan still fits your pet’s needs. (source: dvm360.com)